User Access and Password Reset Management

CliniConnects includes user authentication and profile management features that support login access, password recovery, and account-related maintenance for internal users. These functions help organizations manage secure access to the platform and ensure that employees and clinicians can use the system according to their assigned roles and permissions.

Purpose of User Access and Password Reset Management

CliniConnects supports structured access management so organizations can:

• Allow users to log in with their email and password

• Support forgot password and password reset flows through email

• Maintain profile and login-related information

• Manage employee and clinician records through authorized internal roles

This helps ensure that internal users can access the system appropriately and recover access when account issues occur.

Core Capabilities

1. User Login

Users can log in to CliniConnects using their email and password.

2. Forgot Password

If users forget their password, they can request a password reset through email. The system sends a reset link so the user can create and confirm a new password.

3. Email Verification and Password Setup

For newly registered users, the platform supports email verification and password-related account setup through the verification and password change process.

4. Profile Management

CliniConnects supports profile management functions such as updating login email and logging out. For clinician accounts, phone number updates may also affect mobile application credentials.

5. Employee and Clinician Record Management

Employee and clinician records are maintained through the Employees and Clinicians sections by authorized users. These sections support internal record management and related access administration.

6. Role-Based Access

User access in CliniConnects is structured by role so users only access the modules and functions appropriate to their responsibilities.

Who Should Use This Feature?

This feature is intended for authorized internal users responsible for account administration and access support.

1. Super Admins

Super Admins oversee user access management as part of broader platform administration.

2. Admins

Admins support user access, profile-related management, and employee or clinician record administration where permitted.

3. Assigning Managers

Assigning Managers are explicitly included in the Employees Section access scope and may help manage employee records where permitted.

How User Access and Password Reset Management Works

CliniConnects supports user access and password-related account management through its authentication, profile management, employee, and clinician sections.

• The Employees Section is used to manage employee profiles and assigned roles.

• The Clinicians Section is used to create and maintain clinician profiles and related settings.

• The platform’s Login, Forgot Password, and Profile Management functions support account access, password recovery, and profile-related maintenance.

When a user cannot access their account, password recovery is handled through the platform’s email-based reset process. Authorized internal users may also maintain employee or clinician records through the appropriate management sections, depending on role permissions.

Best Practices

• Use login and forgot password functions for account access recovery.

• Use the Employees and Clinicians sections for internal record management.

• Confirm the correct role and account information before updating user records. This is a practical recommendation supported by the role and profile management functions in the SRS.

• Use password reset flows instead of creating duplicate user records when recovering account access. This is a practical recommendation based on the platform’s forgot password functionality.